Enterprise Support

How can we help?

Our team is here to support your business. Reach out directly or send us a message — we respond to every inquiry.

4-hour avg. response

99.9% uptime SLA

Dedicated account managers

Contact a Department

Reach the right team directly via email.

< 4 hours

Platform help, account issues, and general questions

< 24 hours

Partnerships, integrations, and enterprise solutions

< 8 hours

Invoices, payment issues, and account billing

< 48 hours

Privacy requests, terms of service, and compliance

Submit a message and we'll route it to the right team. You'll receive a ticket number for tracking.

We require authentication so we can track your inquiry, provide faster responses, and keep your conversation history in one place.

Need urgent help? Email support@jointcommerce.com directly.